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Post by Chris on May 29, 2015 2:35:49 GMT
Hello. I am running the latest version of the app from the App Store and since the latest update the app won't load past the initial splash screen. I have tried uninstalling and reinstalling but nothing seems to fix it. Again, this issue has only come up since the latest update.
Any ideas on how to fix it?
Also, I prefered the old icon over the new one.
Thanks, Chris
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Post by Maslow on May 29, 2015 6:50:09 GMT
Hi,
The old icon was just the game icon with a different color. So it was made by Blizzard. Of course it was sexier. But I can't use it, that's not legal. The new one is pretty cool imo.
And for the bug I have no idea. Everybody seems to be able to run the app. I would recommend uninstall/reinstall but apparently that doesn't change much.
Have you done something specific before it stops working ? Have you been able to make it work at least once since the update ? On what device and what OS version are you using it ?
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Post by Chris on May 29, 2015 14:10:52 GMT
Hi, The old icon was just the game icon with a different color. So it was made by Blizzard. Of course it was sexier. But I can't use it, that's not legal. The new one is pretty cool imo. And for the bug I have no idea. Everybody seems to be able to run the app. I would recommend uninstall/reinstall but apparently that doesn't change much. Have you done something specific before it stops working ? Have you been able to make it work at least once since the update ? On what device and what OS version are you using it ? I have not had the app launch succesfully since the update at all. All I see when I launch it is the splash screen. I am on an iPhone 5 running iOS 8.1 Chris
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Post by Maslow on May 29, 2015 17:03:53 GMT
I wish I could help you but I can't. When you uninstall the app, you're starting from 0 so if something goes wrong for you and not the other people then it may come from your device or something else.
Hope you'll find a way to fix this
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Post by Grillbrick on Jan 29, 2016 17:11:11 GMT
I wish I could help you but I can't. When you uninstall the app, you're starting from 0 so if something goes wrong for you and not the other people then it may come from your device or something else. Hope you'll find a way to fix this I too am having the same issue on my iPhone 6+. Running the latest version I loaded the app once and it ran fine. Then later I tried loading it again but it won't go past the loading screen.
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Post by Maslow on Jan 29, 2016 17:24:42 GMT
The update has brought some issues on iphone 6. I'm working on it. Sorry for the inconvenience. It's hard to test all devices et iOS versions
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Post by Alex on Jan 29, 2016 19:47:41 GMT
I have about the same problem I think. When I enter the app I don't see at the bottom the free weekly heroes and when I go on heroes and builds it is written : No result. Change the filter to see more heroes. But I selected no filter. It is since this morning, yesterday it worked. I don't know if it is your last update or the last iOS update because both were installed this morning. My iOS version is 9.2.1 on iPad mini. Thank you to correct this bug. Great app, really useful.
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Post by Alex on Jan 30, 2016 13:30:15 GMT
I have about the same problem I think. When I enter the app I don't see at the bottom the free weekly heroes and when I go on heroes and builds it is written : No result. Change the filter to see more heroes. But I selected no filter. It is since this morning, yesterday it worked. I don't know if it is your last update or the last iOS update because both were installed this morning. My iOS version is 9.2.1 on iPad mini. Thank you to correct this bug. Great app, really useful. I realized that it is not the same problem so I post a new subject instead.
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Post by Maslow on Feb 6, 2016 8:34:22 GMT
Hi guys, the latest update (3.4.4) fixes it all Cheers
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